Shipping Policy

Order Processing

TALIF CLEANING SUPPLIES SDN. BHD. is committed to processing customer orders efficiently and accurately.

Orders are generally processed within:

1–3 business days for standard orders
Additional processing time for bulk or special orders

Orders placed during weekends, public holidays, or non-business hours will be processed on the next business day.

Shipping Coverage

We currently provide shipping services within Malaysia and may expand delivery coverage to selected international destinations depending on product availability and shipping arrangements.

Delivery Timeframe

Estimated delivery timelines:

West Malaysia: 2–5 business days
East Malaysia: 5–10 business days
Remote areas: Subject to courier accessibility

Delivery timelines are estimates only and may vary due to external factors.

Shipping Charges

Shipping charges are calculated based on:

Product weight and dimensions
Delivery location
Courier service rates
Bulk order quantity

Applicable shipping fees will be displayed during checkout or quotation confirmation.

Delivery Delays

The Company shall not be held responsible for delays caused by:

Courier service interruptions
Public holidays
Natural disasters
Customs inspections
Traffic or logistical disruptions
Incorrect delivery information provided by customers

Customers will be informed where possible regarding significant delivery delays.

Failed Deliveries

Customers are responsible for ensuring accurate shipping information and recipient availability during delivery.

Additional charges may apply for:

Re-delivery attempts
Incorrect addresses
Unclaimed parcels
Returned shipments

Damaged or Missing Items

Customers are encouraged to inspect all deliveries upon receipt.

Any damaged, missing, or incorrect items must be reported within 48 hours after delivery together with supporting photographs and order details.

Ownership & Risk

Ownership and risk of products transfer to the customer upon successful delivery and acceptance of the shipment.