Privacy Policy
Introduction
TALIF CLEANING SUPPLIES SDN. BHD. (“the Company”, “we”, “our”, or “us”) values and respects the privacy of all customers, website visitors, business partners, and users of our services. This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you access our website, purchase products, submit inquiries, or interact with our services.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect personal and non-personal information including but not limited to:
Personal Information
- Full name
- Contact number
- Email address
- Billing and shipping address
- Company name
- Payment information
- Purchase history
- Business registration details (where applicable)
Non-Personal Information
- Browser type
- IP address
- Device information
- Website usage statistics
- Cookies and tracking information
- Pages visited and browsing activity
How We Use Your Information
The information collected may be used for the following purposes:
Order Processing
To process orders, arrange deliveries, manage payments, issue invoices, and provide customer support.
Customer Communication
To respond to inquiries, provide updates regarding orders, products, services, and communicate important notices.
Service Improvement
To improve website functionality, product offerings, customer experience, and business operations.
Marketing & Promotions
To send newsletters, promotional offers, product updates, and marketing communications where consent is provided.
Legal & Security Purposes
To prevent fraud, unauthorized access, misuse of services, and comply with legal obligations and regulatory requirements.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve browsing experience and website performance. Cookies help us understand customer preferences, analyze website traffic, and personalize content.
Users may choose to disable cookies through browser settings. However, some website features may not function properly if cookies are disabled.
Disclosure of Information
We do not sell, trade, or rent personal information to third parties. However, information may be shared with trusted third-party service providers when necessary for business operations including:
- Delivery and logistics companies
- Payment gateway providers
- Website hosting and technical support providers
- Professional advisors and auditors
- Government authorities where required by law
All third-party providers are expected to maintain confidentiality and security of customer information.
Data Protection & Security
We implement reasonable administrative, technical, and organizational measures to safeguard personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
Despite our efforts, no online platform or electronic transmission can be guaranteed completely secure. Users acknowledge and accept such inherent risks when using the website.
Data Retention
We may retain personal information for as long as necessary to:
- Fulfill business transactions
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Enforce agreements and policies
Information no longer required may be securely deleted or anonymized.
Third-Party Links
Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices, policies, or content of external websites. Users are encouraged to review the privacy policies of third-party websites separately.
User Rights
Users may request to:
- Access personal information
- Correct inaccurate information
- Update personal details
- Withdraw consent for marketing communications
- Request deletion of personal information where applicable
Requests may be subject to verification and applicable legal requirements.
Children’s Privacy
Our website and services are not intended for individuals below the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors.
Changes to Privacy Policy
TALIF CLEANING SUPPLIES SDN. BHD. reserves the right to amend or update this Privacy Policy at any time without prior notice. Updated versions will be published on the website and become effective immediately upon posting.