Refund & Return Policy

Introduction

At TALIF CLEANING SUPPLIES SDN. BHD., customer satisfaction is important to us. We strive to ensure that all products supplied meet quality standards and customer expectations. This Refund & Return Policy outlines the terms and conditions governing product returns, exchanges, and refunds.

By placing an order with us, customers acknowledge and agree to the terms stated in this policy.

Return Eligibility

Customers may request a return, exchange, or refund within seven (7) days from the date of receiving the products, subject to the following conditions:

Eligible Conditions

  • Product received is defective or damaged
  • Incorrect item supplied
  • Product significantly differs from the order placed
  • Manufacturing defects identified upon receipt

Non-Eligible Conditions

Returns or refunds will not be accepted for:

  • Used or damaged products caused by customer misuse
  • Products without original packaging
  • Products damaged after delivery
  • Clearance, promotional, or special-order items
  • Consumable products that have been opened or partially used
  • Products returned beyond the allowable return period

Return Process

To initiate a return request, customers must contact our support team with:

  • Order number
  • Proof of purchase
  • Photos of defective or incorrect items (if applicable)
  • Reason for return request

All return requests are subject to review and approval before products are returned.

Inspection & Approval

Returned products will be inspected upon receipt. TALIF CLEANING SUPPLIES SDN. BHD. reserves the right to reject returns if:

  • The product condition does not meet return requirements
  • Signs of misuse or intentional damage are identified
  • Original packaging or accessories are missing

Approval decisions shall be final.

Refund Process

Approved refunds will be processed using the original payment method where applicable.

Refund timelines may vary depending on:

  • Payment provider processing time
  • Banking institution procedures
  • Verification requirements

Shipping fees, handling charges, and administrative fees are generally non-refundable unless due to an error by the Company.

Exchange Policy

Customers may request product exchanges subject to product availability. If the requested replacement item is unavailable, customers may opt for:

  • Store credit
  • Alternative replacement product
  • Refund approval where applicable

Shipping Costs for Returns

Unless the return is caused by an incorrect shipment or defective product supplied by the Company:

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • Returned items remain the customer’s responsibility until received by us

Limitation of Liability

TALIF CLEANING SUPPLIES SDN. BHD. shall not be liable for indirect, incidental, or consequential losses arising from product usage, delayed deliveries, or rejected return requests.

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